Skip to main Content

Understanding Cisco Contact Center Enterprise Foundations

The Understanding Cisco Contact Center Enterprise Foundations (CCEF) course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.

Delivery Format

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

7 courses found

    Request Space
    • Delivery Format: Public Classroom
    • Date 28 July, 2024
    • Location: Riyadh
    Please call
    • Delivery Format: Virtual Learning
    • Date 11 August, 2024
    • Location: Virtual
    Please call
    Request Space
    • Delivery Format: Public Classroom
    • Date 27 October, 2024
    • Location: Riyadh
    Please call
    • Delivery Format: Virtual Learning
    • Date 10 November, 2024
    • Location: Virtual
    Please call
    Request Space

Request a date or location for this course

Dates in Other Countries